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Legal Document

Refund Policy

Last updated: March 4, 2026 · Please read carefully before making a purchase

Table of Contents
01 Course Purchases 02 Refund Eligibility 03 Subscription Plans 04 Processing Refunds 05 Technical Errors / Duplicate Payments 06 Contact Us

Thank you for choosing OrionLab. We are committed to delivering high-quality online learning experiences. This Refund Policy outlines the conditions under which refunds may be granted for purchases made on orionlab.lk.

01

Course Purchases

OrionLab provides digital educational content and online access to courses. As a result, all purchases are considered digital services and are subject to the terms outlined in this policy.

Digital services are delivered immediately upon purchase. Please review course details carefully before completing your transaction.
02

Refund Eligibility

Eligible for Refund
  • Request made within 7 days of purchase
  • Course accessed less than 20%
  • Proven technical issue unresolvable by support
Not Eligible for Refund
  • Change of mind after substantial access
  • Failure to complete a course
  • User-side device or internet issues
  • Downloaded materials already accessed
  • Promotional or discounted purchases*
* Unless otherwise required by applicable law.
03

Subscription Plans

Where OrionLab offers subscription-based access, the following terms apply:

  • Users may cancel their subscription at any time
  • Cancellation will stop all future billing immediately
  • No partial refunds will be issued for any remaining unused subscription period
⚠️ Partial refunds for unused subscription periods may be granted where required by applicable law.
04

Processing Refunds

Once a refund request is approved, here's what to expect:

01
Refund Approved
Our support team reviews and approves your request
02
Issued to Original Payment Method
Refunds are returned to the card or account used at checkout
03
Processing: 7–14 Business Days
Timeline depends on your payment provider; gateway fees may be deducted if applicable
05

Technical Errors & Duplicate Payments

If you were charged more than once or experienced a billing error, please contact us immediately with proof of transaction.

✅ All verified duplicate or erroneous payments will be fully refunded without deduction.
06

Contact Us

To submit a refund request or report a billing issue, please reach out to our support team:

✉️
Email info@orionlab.lk
🌐
Website orionlab.lk